Renting a home can sometime be complicated, sometimes even frustrating experience, particularly if you are unsure of the process. To help make the experience as straightforward as possible for you, we have outlined the key stages.

Register with us

To find your ideal property, we need to know as much as possible about your requirements. This includes your rental budget, the date by which you need to move, the type and size of property you need, etc. You can let us know all about your requirements by registering online, by phone or by visiting us where a member of staff can assist you.

With a clear understanding of your requirements we will then be able to access all properties that match your criteria.

When you have registered, details of property can be sent to you by SMS, by Email or Post.


Viewings can be conducted 9am - 8pm Monday to Friday and 9am - 5pm on Saturdays. You can book a viewing by phone Monday to Friday 9.00 am – 8.00 pm, Saturday 9.00 am – 5.00 pm, Sunday 10.00am – 4.00 pm.

We usually accompany and conduct all property viewings and the Landlord will not always be present. In some cases, a Landlord may give us specific times for viewings, although we do ask them to be as flexible as possible. We normally keep keys and can generally access properties to suit your availability. To save time in the long run, you should try to ensure that anyone likely to share in the decision views the property as well.

After the viewing we need to know if you have any questions or if you are interested in renting the property. So please allow time to discuss your thoughts with us.

Please be on time for viewings. We will arrange to meet you at the property, or if it is more convenient, at our office from where we can drive you. Sometimes we can collect you from your home or your place of work, depending on where these may be.

Making an Offer

If the property is suitable for you don't delay your offer as it could get secured for let by someone else on the same day! When you make an offer you’ll need to pay us an administration fee to cover our tenant vetting costs and a deposit to reserve the property. The deposit will be deducted from your first month's rent, unless you change your mind about taking the property, in which case you will lose your deposit.

Sometimes there may be an opportunity to negotiate the rental. This can be difficult, but by working with us, you'll benefit from our expertise in this area

Search for rental properties >

View the Tenant Guide >

Costs and charges for Tenants

As well as paying rent, as agreed, you will also have to pay the following:


Fee Defined
Amendment fee
(tenant share)
£220 (ex VAT) Contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement
Permitted Occupant
Check Fee
£30 (ex VAT)per occupant over 18 (we must check every occupant over 18 has the legal right to rent in the UK
Reference Fee £40 (ex VAT) per tenant. Processing the application and referencing
Bank Reference Fee Refer to your bank as charges may vary
Guarantor Fee £40 (ex VAT) per guarantor (if required) covering referencing and the tenancy agreement
Deposit Equivalent to 4-6 weeks rent (unless otherwise agreed)
This will be protected in the Tenancy Deposit Scheme (if an AST) and may be returned at the end of the tenancy
Deposit Protection Fee
(Tenant's share)
£40 (ex VAT) for the registration of your deposit with the Tenancy Deposit
Check in/ out £60 (ex VAT) payable in advance for checking and checking out the property, including the notification of utility companies.
Advance Rental Equivalent 4-6 week’s rental (unless otherwise agreed)


Fee Defined
Amendment fee
£220 (ex VAT) Contract negotiation, amending terms and updating your tenancy agreement during your tenancy, including any change of tenant


Fee Defined
Unpaid Rent /
Interest at 4% above Bank of England Base Rate from date due
As per the charge of the cleaning company. The charge will be deducted from the Security Deposit if this has not been carried out at the end of the tenancy. Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy. (Prices depends on size of the property)
Has your property's value increased? Call 0208 805 5457